Returns & Refunds policy

This Returns & Refunds Policy applies to products sold by Mynena on Amazon.com. Please note that all returns and refunds are processed through Amazon's platform and are subject to Amazon's specific return and refund policies.

Understanding Amazon's Return Policy:

Mynena sells its products on Amazon.com, and therefore, all transactions are governed by Amazon's return and refund policies. We adhere to these policies and encourage you to familiarize yourself with them. You can find detailed information on Amazon's website by searching for "Amazon Returns" or "About Our Returns Policies."

Key Points Regarding Returns and Refunds:

• Amazon's Return Window: Typically, Amazon allows returns within a specific timeframe after delivery. This timeframe may vary depending on the product category. Please check your Amazon order details for the exact return window.

• Return Eligibility: Products must be returned in their original condition, including all packaging, accessories, and documentation. Some products may have specific return requirements.

• Return Methods: Amazon provides various return methods, such as drop-off at designated locations or scheduled pickups. You can initiate a return through your Amazon account.

• Refund Processing: Once Amazon receives and processes your returned item, they will issue a refund to your original payment method. The processing time for refunds may vary.

• Damaged or Defective Items: If you receive a damaged or defective item, please contact Amazon customer service immediately through your Amazon account. They will guide you through the return or replacement process.

• Incorrect Items: If you receive an incorrect item, please contact Amazon customer service through your Amazon account. They will assist you with the return and ensure you receive the correct item.

• Third-Party Sellers: Mynena is a third party seller on amazon. Therefore all returns are handled by Amazon.

How to Initiate a Return:

1. Log in to your Amazon account.

2. Go to "Your Orders."

3. Find the order containing the item you wish to return.

4. Click "Return or Replace Items."

5. Follow the on-screen instructions to complete the return process.

Contacting Amazon Customer Service:

For any questions or concerns regarding returns and refunds, please contact Amazon customer service directly through your Amazon account. They are best equipped to assist you with your specific order.

Mynena's Commitment:

While we rely on Amazon's return and refund policies, Mynena is committed to providing high-quality products and excellent customer service. If you have any feedback or concerns about your purchase, please feel free to contact us through Amazon's messaging system. We value your satisfaction and will do our best to address any issues within the framework of Amazon's policies.

Important Note:

• This policy is subject to change based on Amazon's policies.

• Always refer to your Amazon order details and Amazon's official website for the most accurate and up-to-date information.

By purchasing Mynena products on Amazon.com, you agree to adhere to Amazon's return and refund policies.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail nenas@mynena.com