Where do you ship from?

Mynena orders are fulfilled from our U.S. shipping locations to help provide efficient delivery based on product availability and destination.

Do you ship internationally?

Yes! We ship internationally. Delivery times may vary depending on customs and local carriers, and international orders may take up to 4 weeks to arrive.

How long does order processing take?

Orders are typically processed within 2–5 business days before shipping.

How much is shipping?

U.S. & Puerto Rico orders ship standard for $4.99 under $35 and free over $35.

International shipping is $24.95 under $75 and free over $75.

Express shipping options are also available at checkout.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information.

Do you offer express shipping?

Yes! Express shipping options are available during checkout for eligible destinations.

What happens if my package is delayed?

Shipping delays can occasionally occur due to weather, carrier issues, holidays, or customs processing for international orders. If your package seems delayed, please contact us at nenas@mynena.com and we’ll be happy to help.

What is your return policy?

We replace unused items damaged during shipping. Products must be unused, in original packaging, and include proof of purchase.

Refunds are issued after inspection. Return shipping costs are non-refundable and the customer’s responsibility.

What should I do if my item arrives damaged?

Please email us at nenas@mynena.com with your order number and photos of the damaged item so we can help resolve the issue.

Can I cancel or modify my order after placing it?

Orders are processed quickly, so modifications or cancellations cannot always be guaranteed. Please contact us as soon as possible if you need assistance.

How do I contact customer support?

You can contact us anytime at nenas@mynena.com or use the chat button on the bottom right corner of the page.

How long does customer support take to respond?

We typically respond within 1–2 business days.

Are Mynena products cruelty-free?

Yes! Mynena products are cruelty-free, and many of our formulas are also vegan.

Are your products vegan?

Many of our formulas are vegan. Individual product pages include detailed ingredient and formula information.

Are your matte lipsticks drying?

No — comfort is one of our top priorities. Many of our matte and velvet formulas are designed to feel lightweight, flexible, and comfortable without the overly dry feeling traditional mattes can cause.

What’s the difference between matte, velvet matte, gloss, and lip tint formulas?

Matte

Long-wear color with a more defined finish.

Velvet Matte

Soft-focus finish with lightweight comfort and a blurred effect.

Gloss

Hydrating shine with a juicy, dimensional look.

Lip Tint

Lightweight color that leaves behind a soft, natural-looking stain.

Are your products lightweight?

Yes! Mynena formulas are designed to feel lightweight and wearable for everyday comfort.

Are your formulas comfortable for all-day wear?

Comfort is one of our biggest priorities. Our formulas are designed to balance pigment, performance, flexibility, and lightweight wearability.

Can your lip products be layered together?

Absolutely! Many of our products are designed to be mixed, layered, or paired together to create custom lip looks.

How do I make lipstick last longer?

For longer wear, prep lips beforehand, apply thin layers, allow the formula to set properly, and lightly blot excess product.

How do I prevent lipstick feathering?

Using lip liner, applying thinner layers, and lightly setting the lip edges can help reduce feathering and bleeding.

How do I prep lips before matte lipstick?

Gently exfoliate, apply a lightweight balm, allow it to absorb, then blot away excess before applying lipstick.

How do I remove waterproof lipstick?

Use an oil-based makeup remover, cleansing balm, or oil cleanser and gently press it onto the lips before wiping away pigment.

Can lipstick be used as blush?

Many creamier and comfort-matte formulas can also be softly blended onto the cheeks for a monochromatic makeup look.

How do I create a blurred lip look?

Apply color to the center of the lips and gently diffuse outward using your fingertip or a brush for a soft-focus effect.

Why does my lipstick look patchy?

Patchiness is usually caused by dryness, texture, heavy layers, or skipping lip prep. Smooth, hydrated lips help pigment apply more evenly.

How do I make matte liquid lipstick transfer-proof?

Apply thin layers, allow the formula to fully dry, and avoid excessive balm underneath for better transfer resistance.

How do I make matte lipstick feel smoother?

Proper lip prep, lightweight hydration, and flexible comfort-matte formulas help create a smoother matte finish.

Are your products safe for sensitive lips?

Our formulas are designed with comfort in mind. However, if you have allergies or sensitivities, we recommend reviewing the ingredient list before use.

What ingredients do you avoid?

Many Mynena products are formulated without parabens, sulfates, talc, and gluten.

Do your lip products contain parabens?

Many of our formulas are paraben-free. Please review individual product pages for full ingredient details.

Are your products gluten-free?

Many of our formulas are gluten-free. Individual product pages include ingredient information.

Are your products tested on animals?

No. Mynena is cruelty-free and does not test products on animals.

How long does lipstick last before expiring?

Most opened lip products last between 12–24 months depending on storage conditions and usage habits.

How should I store lipstick?

Store products in a cool, dry place away from direct sunlight and excessive heat.

What is Mynena?

Mynena is a women-owned beauty brand focused on comfortable, wearable makeup inspired by confidence, effortless glam, and real life.

Is Mynena women-owned?

Yes! Mynena is proudly women-owned.

What makes Mynena different?

Mynena focuses on modern beauty that balances comfort, wearability, and effortless style. Our formulas are designed to feel lightweight, flattering, and wearable in real life while still delivering rich color and trend-inspired finishes.

What inspires Mynena products?

Our products are inspired by modern beauty trends, wearable color stories, comfortable textures, and the idea that makeup should enhance confidence — not feel overwhelming.