Return Policy

Returns Policy 

Your satisfaction is very important to us.

We will replace any unused product that may be got damaged during shipping for the exact same product you purchased.  To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging. Receipt or proof of purchase is required. 

Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment. 

Shipping: To return your product, you should mail your product to PO Box 20000 PMB 244 Canovanas PR 00729. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Exchanges: We only replace items if they are defective or damaged. 

We are unable to offer any return or exchange for any other reason. 

For any question, please contact nenas@mynena.com